Services FAQs

Still not sure? Find your answer below or call us 904-226-6119

Do you offer a referral program?

YES! This is how our referral program works: When you refer someone and they have hired us and they have completed their third cleaning, you (the costumer) will get a free Fridge cleaning ($30 value) or an oven cleaning ($30 value). If you continue to refer us to more friends and we've completed the oven and the fridge cleaning for you... you also get a $25 discount on your cleaning as a special thank you bonus.

How long do I have to cancel an appointment?

If you need to cancel an appointment with us, we ask that you give us at least 24 hours advance notice so we can re-arrange our work schedule. If for some reason you do not give us notice of cancelation, a $25 fee will be applied.

Will it cost extra if I change or postpone an appointment?

No, biweekly costumers that change or postpone their appointment days until the next scheduled appointment time, will be charged as once a month cleaning.

What if my check accidently bounces?

Any returned checks will be charged a $25 fee. No exceptions.

What happens if I forget to leave a check for you?

If you forgot to leave a check for us, you can mail it to us at:

Entire Home Services

PO BOX 3443

Ponte Vedra Beach, FL 32004

Will you use your own vacuum cleaner and cleaning supplies or ours?

We prefer to use your own vacuum cleaner and cleaning supplies to avoid the spread of germs.

Do I need to be there when you clean?

No. We prefer it if you are gone when we clean. Your being gone will protect you from any accident due to slippery floors and cords! Your safety comes first.

How can I contact you if I have questions?

Please feel free to contact us with any questions, concerns, and/or comments at: 904-226-6119.

What happens if I don't like your work?

 Any complaints about a job will be carefully examined, but will not be accepted if has been more than 24 hours after completion.

We provide professional services for the Entire Jacksonville Area

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